FAQ
FAQ
Frequently Asked Questions
Lutron Safe Lighting FAQ
Not always. We offer no-Wi-Fi options using Lutron’s reliable Caséta system and motion sensors that work independently. However to offer more customization with install the smart hub option, and Wi-Fi is needed for the inital programming. As well, you need the Hub to connect Alexa or Nest for voice control.
No. Our lighting solutions are designed to add safety without major rewiring. We use smart dimmers, Pico remotes, and motion sensors that replace standard switches or plug in easily. This means faster installation with no messy renovation work. Note: We do however need access to your main electrical panel as we turn the power off to the switchs during installation.
There are a lot that can, but definitley not all are dimmable. Non-dimmable bulbs may flicker or hum when dimmed. If that’s an issue, we carry Lutron-approved dimmable bulbs for purchase. We aim to use what you already have, but can recommend and supply the right bulbs for best performance.
Almost anywhere! Common areas include bedrooms, hallways, bathrooms, kitchens, staircases, and living rooms. Most people start with our base package for their bedroom and bathroom – this creates a safe pathway at night.
No app is needed for our no-Wi-Fi packages—your lights work with motion sensors or wall-mounted remotes. With the smart hub, you’ll get the app to control lights and access extra features, but we handle the setup for you.
Yes. Motion sensors can detect movement and turn lights on gently—perfect for nighttime trips to the bathroom or hallway.
Yes. You can mix and match items from our a la carte menu or build a fully custom solution. Your final price will reflect everything you choose—with installation and setup already included.
Most installs take 1–2 hours, depending on how many switches, remotes, or sensors you choose. We finish the job in one visit—your lights are ready to use that day.
Absolutely. After installation, we explain how your remotes, switches, and sensors work so you feel confident.
Video Doorbell FAQ
Yes. Your video doorbell and Echo Show need a stable Wi-Fi connection to stream live video, send alerts, and work properly.
If you already own an Echo Show, you’ll save $99 off the package price. We’ll connect your existing display to your new doorbell and make sure it’s fully set up.
In most cases, we recommend keeping your existing doorbell. The new video doorbell works alongside it to add live video and two-way talk, without removing your old chime.
es! Our video doorbells work great for condos, townhomes, and houses. If you don’t want to drill into your door or wall, we offer an optional no-drill mounting bracket that securely holds the doorbell in place without blocking the motion sensor.
Yes. A smartphone or tablet is needed for the initial setup and for managing notifications and settings.
Don’t worry—we handle the setup for you and show you exactly how to use the app.
No. Blink video doorbells do not require a monthly subscription for basic video and alerts. You can store video clips locally with a USB storage stick using the Blink Sync Module.
Most installations take about 1 -1.5 hours, including mounting, connecting to Wi-Fi, pairing to your Echo Show, and a full demo.
Absolutely. We’ll walk you through how to see visitors, talk to them, check footage, and change settings—so you’re confident before we leave.
Alexa Optimization FAQ?
Not if you already have an Alexa. We work with your existing Alexa device (like an Echo Dot or Echo Show). The cost for customization with your own device is $129.00 + tax.
Yes! We’ll help you set up your Alexa device, connect it to Wi-Fi, and fully customize it with your chosen routines—so it’s ready to help you immediately. Note – An Amazon account is required, it is free and we will help set it up for you.
Yes. You’ll need a smartphone or tablet for the initial Alexa setup and to adjust any settings later.
Yes. Alexa requires a working Wi-Fi connection and a physical modem in your home to function. You also need an Amazon account which is free.
No. We’ll program easy, everyday phrases that are natural to say, like “Alexa, remind me to take my medication.” We’ll practice the commands with you so you feel confident before we leave.
Most Alexa customizations take about an hour, depending on how many routines you want.
Yes! We’ll leave you with simple written instructions so you can review how your Alexa works anytime. Keep these instructions by your Alexa device or with your important papers.
We’re always here to help. If you’d like more routines or need adjustments, just reach out and we’ll guide you step by step. Many clients call us back to add new features as they get more comfortable with Alexa.
It’s easy to get started with Silver Nest—just reach out to us and we’ll help you choose the right service for your home. To secure your booking, we collect a small $50 deposit which will be applied to your final total. If you need to cancel, no problem—your deposit is fully refundable as long as you cancel by midnight the day before your appointment.
General FAQ
Yes! We stand by our work and offer a 1-year warranty on all installations. If something isn’t working the way it should, we’ll come back and make it right.
We accept credit card, debit, and e-transfer at the time of service.
Yes. We need someone present to approve the placement, share Wi-Fi info if needed, and learn how to use the new system before we leave. If you’re helping a parent, feel free to be there with them.
Just book your install online or call us — we’ll confirm all the details, answer any last questions, and find a convenient time for you. A small deposit is required at the time of booking to secure your appointment.
